Covid-19 response

Responding to COVID-19

The COVID-19 pandemic is causing significant disruptions globally and threatening the livelihood of millions of people. SWP is mobilising its networks to provide information on how businesses, employers’ organisations, workplace committees, and unions are handling the crisis. Since the outbreak, SWP has organised webinars in which companies, unions and other partners have shared their best practices for strategic measures taken to minimise disruption in productivity and ensure health and safety at the workplace.

Below, you will also find several focus areas for handling crisis situations, such as: how to manage stigma, how to provide access to treatment, and the dissemination of information as a preventative mechanism.

Radio session about coping with stress during COVID-19

SWP contributed to a radio session in Zimbabwe with various experts on how to deal with consequences of COVID- 19.

The radio session shared coping mechanisms for COVID -19 related stress and how best to administer psychosocial support during this time. Dr. Chirisa, a leading psychologist in the country, provided additional material for how employers can support their employees’ mental health during the COVID-19 crisis.

Consider vulnerable groups

Employers must take into consideration vulnerable groups and establish support for these individuals. They need to be mindful of those who have a history of abusive relationships because home is not a safe space. Where possible, employers should establish special safe places where these individuals can go to access information channels such as websites, radio shows or online support groups for their immediate safety.

Considerations must also be made for those who have disabilities, the elderly, pregnant women and for those with other underlying immune-suppressing medical conditions.

Establishing toll free hotlines with well-equipped staff cannot be overemphasized. Likewise, online platforms can also be established with experts to ensure that employees can access the help they need during COVID-19. Employers are encouraged to think outside the box to protect the health and wellness of all employees.

What employees can do to avoid stress

  • Remain calm and ensure that they are able to access information from trusted sources.
  • Follow the protective guidelines provided by WHO and their local governments to ensure correct and consistent use of PPE.
  • Be self-aware of any physical or mental changes and seek help immediately if they recognise any changes.
  • Utilize resources such as the psychosocial support network directory and get help when needed.
  • Check up on family, friends and colleagues as it is important to stay socially connected to maintain the feeling of belonging to a community during COVID-19.

What management can do during the crisis

  • Promote trust by communicating
    Employers can have regular and clear-cut communication with all staff to reduce anxiety, which may be caused by both external and internal factors.
  • Provide psychosocial support
    Employers can include psychosocial wellness support as an aspect of holistic wellness. This support can include referrals to psychologists, toll-free hotlines for psychological services, and a directory of service providers who are available to support employees during COVID -19.
  • Promote social dialogue
    Employers must be mindful to keep an open line of communication with their workforce regarding expected changes post COVID- 19. These changes, may possibly become the new reality and could affect the world of work and business operations.

Social dialogue plays an important role in crisis management

Social Dialogue is defined as, “Negotiation, consultation, or simply the exchange of information among representatives of governments, employers and employees, at a regional, sectorial and/or workplace level.”

The key advantage of adopting a social dialogue approach is the promotion of human rights within the workplace. Social dialogue is instrumental in addressing the concerns of the employer and the employee so that challenges and solutions can be handled jointly.

Within the SWP Approach, the workplace committee becomes an effective crisis management tool due to its clear structure, representative composition and the mandate to come up with measures to address the impact of the crisis on the company.

Workplace committees are the bridge by which employers and employees can have open discussions about the workplace. These committees can engage with management and employees to ensure a collaboration focused on mitigating the impact of COVID-19. The committees are key partners at the workplace for disseminating information to curb the spread of the virus.

Companies’ stories about using social dialogues during COVID-1

The SWP webinar in April 2020 included 48 participants from Sub-Saharan Africa. These companies shared their experience on the practical implementation and promotion of social dialogue between management and employees.

Scania Kenya

Githaiga Kamwenji (HR Director Scania East Africa) shared that they have established crisis committees made up of both management and employees tasked with establishing local solutions for promoting business continuity. The committee has also been a key tool for ensuring discussions around concerns related to labour issues that have arisen due to the COVID-19 pandemic. These concerns include to sick leave, the possibility of shift work, introduction of short time, as well as possible retrenchment in some cases as businesses have been recording a slump in productivity adjustments. These factors have contributed to making social dialogue a crucial part of the running of day to day business.

Sodeico Group DRCA

A case study from the DRC demonstrated the positive impact of fostering partnerships beyond the workplace; thus resulting in an environment in which strategies, innovations and solutions can be shared. As shared by Djo Moupondo (Executive Director of Sodeico Group), they have established partnerships with suppliers, customers, and the government, which has secured business continuity and ensured that employees are safeguarded.

Reliable information for health and safety policies is key

A NIR/SWP radio session on OSH came at a crucial time when the government of Zimbabwe was in the process of reopening workplaces. The session was an appreciated initiative as it addressed how both employers and employees could resume work in a safe but still proactive manner. Emphasis was put on the importance of generating workplace engagement through social dialogue.

Employers were encouraged to fully execute their duty of care by providing employees safe workplaces by ensuring that all measures were put into place in accordance with WHO guidelines and state laws. This also included adhering to OSH requirements to protect employees and prevent further virus spread.

Steps business should take in response to COVID-19

The importance of COVID-19 as a workplace issue needs to take into consideration how the different levels of risk need to be addressed for every workplace station to ensure that there is adequate protection and prevention. These different levels of risks are important to note as they expose not only the individual, but all company staff, and carry staggering repercussions for the workplace, employees families and their communities.

Five lessons learned from workplace programmes

There are multiple good examples from the SWP model that are applicable during the COVID-19 pandemic. The model for wellness programmes is based on the human rights of employees, cooperation between management and employees, promotion of stigma free environments, prevention and employee support programmes, and inclusion of families and communities in the program activities.
Be very organised, systematic and coordinated in ensuring that the health and safety controls are adjusted for each workstation. Administer temperature checks with efficient thermo guns at each workplace entry Provide adequate hand sanitation materials such as hand washing sites, safe disposal waste bins, and regular disinfection of all workstations Implement social distancing Introduce innovative work styles such as rotational work Ensure correct and consistent use of PPE, ventilation and other measures specific to the work site.
Review current OSH policies to ensure that response to COVID-19 protocols are incorporated. The policy review and amendments must be guided by international statutes such as the WHO and ILO COVID- recommendations while aligning to local statues and OSH requirements.
At enterprise level, agreements are to be made in consultation with workers’ committees. The role of social dialogue  in workplace settings is emphasised to ensure that rights and responsibilities are discussed.
Conduct internal Hazard Identification and Risk Assessment to ensure that all workplace processes and procedures can be adopted.
Employers have an obligation to provide safe workplaces as per the statutes of providing decent work. These statutes also dictate a right for employees to access correct and current information, a right to be treated with dignity and respect, as well as protection against discrimination in all forms.

The SWP model is based on upholding the human rights of employees at the workplace. The below rights can be assured through workplace committees and implementation of policies.

The right to quality care
The right to treatment
The right to confidentiality
The right to information
The right to be treated with dignity
The right not to be discriminated for whatever reasons

The cooperation between management and employees in addressing the impact of COVID-19 is fundamental, and herein lies the success of the SWP model.

To address the impact of COVID-19 in the workplace, it’s crucial that correct and timely information is made available to employees. It is important that they feel protected from and safeguarded against any COVID-19 related stigma or discrimination that could jeopardize their ability to receive benefits, training or promotion opportunities, or the like.
Prevention is crucial at the workplace. The company should provide protective clothing and wash basin areas for hand-washing and basic hygiene. Equally important is the sensitisation and information awareness regarding how to use the protective clothes, importance of and how to do correct handwashing, and general mitigating measures. Further protective measures may include the provision of face masks, gloves and hand sanitisers, and correct and regular disinfection of work surfaces and communal areas. Psycho-social components must also be included to promote emotional well-being, mindfulness and stress management. The employer should provide opportunities for employees to access accurate information as well as testing for employees who report symptoms related to COVID-19, either on or off-site.
The SWP approach includes experience in administering outreach to families and communities. This approach can be adapted to the COVID-19 response with targeted information campaigns that raise awareness, and  promote prevention and disease management among employees’ families and their communities. Other ways to further outreach initiatives is to adopt virtual platforms such as webinars, podcasts, and radio programmes as a way to reach a wider audience.



lack of enabling environment for social dialogue at the workplace level, despite the provision of legislative acts that protect and promote workplace cooperation is a reoccuring issue  in Kenya. To implement good policy there must be a fertil ground.

Therefore SWP developed the UP!  project. Together with Swedish companies as an entry point, and with unions i South africa and Kenya. 

In Kenya SWP created the SWP UP! Programme targeting skills development of the union Shop Stewards from 18 companies in the Automotive sector in Kenya during 2021. As a result, the Stewards were able to use their skills to build trust and cooperation with management in new ways to avoid conflicts. 

A second cohort of training, in close cooperation with union AUKMW, takes place in 2022.

The training allows shop stewards to step out of their daily routines and understand their role and the purpose of their union, understand the labour market context, the laws that regulate relationships and the business itself. But on a human level, many shop stewards also highlighted that they feel respected as human beings, and that they have developed the skills to engage with supervisors and management and experience respect in professional relations. The experiences had deeply impressed them and helped to project the vision of dialogue and mutual respect and their own potential as a means to change workplaces.

The intervention of the SWP programme had a direct effect at the workplaces, where shop stewards listed several cases where they had managed to intervene and secure results in dialogue with management, avert crises or find solutions based on opportunities and the communication skills obtained during the SWP training. For the Amalgamated Metal Workers Unions in Kenya, the shop stewards pointed to how the training had enabled them to design their own strategies at the workplace in relation to supervisors and staff, and to achieve many concrete results.

Based on this shop steward upskilling, I feel confident that as a union we now have change ambassadors that will grow the industry, protect, and promote decent work principles for both the employer and the employees represented. And that disputes will be dealt with at the workplace level by though consultative dialogue.

Rose Omamo

General Secretary
Amalgamated Union of Kenya Metal Workers